Seasonal Customer Service Specialist (FT& Part Time Remote)
Job Responsibilities : Seasonal Customer Service Specialist (FT& Part Time Remote)
Salary : Competitive Salary
Company : Cherry Hill Programs Inc
Job Category: Professional
Requisition Number: SEASO004637
Job Details
Description
Title: Customer Service Representative
Reports to: Customer Service Manager
Location: Marlton, NJ
SUMMARY/OBJECTIVE
We are looking for a skilled individual whose primary responsibility is to assist customers through a high-volume seasonal call center. They will be well-organized and productive. An excellent associate must be an organized, reliable and results-driven professional that handles customer needs with a sense of urgency.
JOB DESCRIPTION
Work with customers calling in or via live chat to assist them with needs
Record all calls using company software
Attend trainings to become familiar with assorted reasons customers would call
Become proficient in solving common customer issues
Handle all calls efficiently and professionally
Always maintain high customer service standards
Preform according to company standards for accuracy, hold time, ect.
IMPORTANT CHARACTERISTICS AND BEHAVIORS FOR SUCCESS
Proven experience as call center employee or similar position
Proficient in MS Office and call center equipment/software programs
Outstanding communication and interpersonal skills
Excellent organizational and problem-solving skills
Positive and patient
Creativity and willingness to try new things
Self-directed, proactive, able to define and execute projects independently
Detail-oriented, able to multi-task
QUALIFICATIONS AND REQUIREMENTS
High school diploma or equivalent; Higher degree in a relevant discipline will be appreciated
Experience in Customer Service is required
ABOUT CHERRY HILL PROGRAMS
Cherry Hill Programs is the industry-leader in experiential photography, operating holiday experiences in over 800 venues across the U.S., Canada and Puerto Rico during the Christmas and Easter seasons and souvenir experiences in dozens of popular U.S. tourist destinations and landmarks year-round. CHP’s mission is to “Deliver a Magical Experience.
Every Time.” through a proprietary combination of appointment setting software, photography technology, point of sale equipment, and digital delivery platform as well as a nationwide network of holiday characters, recruiters, field managers, IT and logistics professionals. In partnership with popular landmarks, signature shopping and hotel destinations across North America, Cherry Hill Programs delivers millions of magical experiences annually with iconic backdrops and cityscapes as well as authentic Santas and Easter Bunnies for the young and young-at-heart.
#Talroo
Qualifications
Skills
Preferred
Zendesk
Novice
Computer Proficiency
Novice
Communication
Novice
Data Entry
Novice
Customer Service
Novice
Behaviors
Preferred
Team Player: Works well as a member of a group
Enthusiastic: Shows intense and eager enjoyment and interest
