Senior Chargeback Representative (Remote Jobs Hiring/Work from Home)

Job Responsibilities : Senior Chargeback Representative (Remote Jobs Hiring/Work from Home)

Salary : 49,000 to $92,000 annually

Company : Yelp

We’re seeking a Senior Chargeback Rep to provide accounting & financial support to the collection team. This high visibility position will provide revenue retention support. This person will be a key member of the Collections team and will post transactions (a lot of data entry) and challenge potential loss and recover funds wherever possible.


The Senior Chargeback Rep will provide the first line support for all incoming credit card chargeback disputes, and will interface daily with internal departments, external service providers, and Yelp Users and Business Owners via email and phone. The successful applicant will be joining a fun, fast paced, high-growth company and will be involved in the on-going building and improving of accounting processes.


Finance & Workplace Purpose & Principles

We connect all teams at Yelp to deliver consistently great execution and outstanding results.

We will realize our potential by:
-Ensuring a diverse, inclusive and welcoming place to work;
-Providing each of us with the authority, autonomy and resources needed to be successful;
-Partnering to accelerate decision making, deliver essential services, and protect the company;
-Measuring our performance as well as holding ourselves accountable to our targets, and operating with integrity and excellence in all that we do.


Where You Come In:
Investigate US & Canadian chargebacks received from Visa, MasterCard, Discover, Amex, PayPal, and other third party tools; gather all documentation and assess validity of dispute
Update internal spreadsheets with incoming chargebacks received (a lot of data entry)
Submit refund request for valid claims
Present compelling documentation in a clear, detailed, and complete manner to contest disputes on behalf of company


Determine holds on client accounts; block from future purchases
Track chargebacks and update client accounts and spreadsheet with final outcome (a lot of data entry)
Refer suspected fraudulent activity to the appropriate department
Work closely with sales, customer support, operations, and other accounting teams
Work internal inquiries received through Salesforce queue and respond within current SLA Work on team projects as needed


Provide inbound phone support for the overall Collections team
Create and present trainings for internal company teams Assist leadership with creating and implementing processes to ensure standardization across policies, procedures, and processes with the attempt to harmonize company core values
Ensure industry best practices are maintained by attending external conferences and trainings


What it Takes to Succeed:
AA degree or Accounting coursework (Preferred)
Prior Chargeback experience (Minimum of 2 years preferred)
Prior collections, accounts receivable, or banking experience (1 year required)
Ability to work on and prioritize multiple projects while meeting goals and deadlines
Confidence in collaborating with people at all organizational levels within Yelp and outside of Yelp (ie: Yelp customers, Yelp vendors)


Familiarity with banking & credit card standard concepts, practices, and procedures is a plus
Prior work experience with online advertising is a a plus
Familiarity with GSuite, Microsoft Excel, and Word
Experience handling highly sensitive and confidential information
Strong and effective communication skills, both verbal and written
Comfortable being on the phone
A track record of reliability and the ability to thrive when working independently in a demanding work environment


What You’ll Get:
Available your first day: Full medical, vision, and dental (Employee-only plans available at no cost to the employee)
15 days PTO per year for first 2 years of employment (accrual begins on date of hire); number of PTO days increases after 2 years of tenure, 7 paid wellness days, 12 paid holidays, 1 floating holiday
Up to 14 weeks of parental leave
Monthly wellness reimbursement
Health Savings, Flexible Spending and Dependent Care accounts
401(k) retirement savings plan with employer match
The compensation range for this position is $49,000 to $92,000 annually. You may also be offered a bonus and benefits.
You must be fully vaccinated against COVID-19 to be eligible for this role. Exceptions are made only where legally required.


#LI-Remote

At Yelp, we believe that diversity is an expression of all the unique characteristics that make us human: race, age, sexual orientation, gender identity, religion, disability, and education — and those are just a few. We recognize that diverse backgrounds and perspectives strengthen our teams and our product. The foundation of our diversity efforts are closely tied to our core values, which include “Playing Well With Others” and “Authenticity.”


We’re proud to be an equal opportunity employer and consider qualified applicants without regard to race, color, religion, sex, national origin, ancestry, age, genetic information, sexual orientation, gender identity, marital or family status, veteran status, medical condition or disability.

Actual salary offered may vary based on multiple factors, including but not limited to, an individual’s location and experience.


We will consider for employment qualified candidates with arrest and conviction records, consistent with applicable law (including, for example, the San Francisco Fair Chance Ordinance for roles based in San Francisco).

We are committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, you may contact us at accommodations-recruiting@yelp.com or 415-969-8488.


Note: Yelp does not accept agency resumes. Please do not forward resumes to any recruiting alias or employee. Yelp is not responsible for any fees related to unsolicited resumes.

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