Job Responsibilities : SITEL: Healthcare Customer Service Representative (No Experience Paid Training Remote Jobs/Equipment Provided)
Salary : Competitive Salary
Company : SITEL
Req ID#: 320408
Virtual, Any Location, US
Healthcare Customer Service Representative
Healthcare Customer Service Representative
*With your job application, you may see some communications come from Sitel Group as well as SYKES.
Location Requirements: Must reside within 100 miles of our Spartanburg, SC location.
Remote Customer Service Jobs in other location can be found here
Work with Us and You’ll Enjoy:
Bonus potential: Agents earning their license: $250 once you pass the license exam and an additional $500 after peak week is completed.
Licensed Agents: $500 after training and up to $1,000 after peak week is completed.
Work from home benefits include saving time, money, and the environment
Sitel invests in you by covering the entire cost for you to get licensed
Hand-on, 100% training
Benefits including medical, dental, life, and vision insurance, company matched 401K, and generous paid time off
A passion to help those in need; Customer Service Excellence
One or more year of college education or relevant work experience
Ability to close a sale using different approaches
Professional and articulate voice
Home office that is noise & distraction free
Must have a HS diploma or GED equivalent
Must pass background screen
Must pass pre-licensing and resident exam
2+ years in a Customer Service environment or equivalent customer service skills and experience.
Experience in Health Care/Insurance environment, preferred (Familiarity with medical terminology, health plan documents, or benefit plan design) but not required
Required Minimum work from home Specifics:
Internet speed minimum – download speed 5.0 MB; upload speed 3.0 MB
Internet service provider (ISP) must be highly stable with no packet loss and latency under 100ms
DSL, Fiber or broadband required – WiFi, WiMax, satellite, dial-up, and/or hot spots, Mobile carriers, VPNs and hosting services are NOT allowed
Home router with wired link (Ethernet cable) to PC
This is a licensed sales position and will require sales goals to be met throughout the season.
The licensed insurance agent role is licensed in Health insurance in their resident state.
Handle inbound call center sales calls from existing and prospective client customers
Identifies customers’ health insurance needs
Gathers customer information, solves problems
Educates and answers questions from customers regarding coverage, rates, billing issues and general policy reviews
Recommends tailored packages of coverage, and closes the sale
Advance your career by completing a simple pre-licensing course and pass the applicable resident state exam for Life, Accident & Health Insurance
Act as an empathetic consultant to the customers, encouraging and educating while offering assistance to their account issues and concerns
After applying, you’ll complete our video interview where we’ll get to know each other better. Be sure to look for an email from firstname.lastname@example.org for your personal link. After you complete your interview, our team will review your application and be in touch after 24 hours to discuss which position best matches your skill set.
About Sitel Group®:
SYKES is now a part of Sitel Group®! As a leading global provider of customer experience (CX) products and solutions, Sitel Group® empowers brands to build strong customer relationships by creating meaningful connections that boost brand value. Our digital or voice-based solutions deliver a competitive edge across all customer touchpoints. With 160,000+ global employees– working from home or from one of our CX hubs – we securely connect best-loved brands with their customers over 8 million times a day in 50+ languages. For over 40 years, our award-winning culture has been dedicated to improving the employee experience.
We’re creating an opportunity for you to learn, lead, and grow in your career! At Sitel Group®️, one of the largest global providers of customer experience (CX) products and solutions, we are hiring multiple Healthcare Customer Service Representatives to support high-volume inbound customer service projects for our industry-leading healthcare clients.*
As a trusted employer, we’ll create the best match for you based on your experience and preferences, including full time daytime and evening shifts. Sitel Group®️ has more than 20 years of experience hiring for our customer support roles – our modernized application technology benefits our customers and you!
Learn more at www.sitel.com and connect with us on Facebook, LinkedIn and Twitter.
At this time, SYKESHome does not offer employment to individuals located in the following states: Alaska, California, Delaware, Hawaii, Illinois, Louisiana, Maine, Maryland, Massachusetts, Montana, New York, Puerto Rico, Rhode Island, Vermont, Washington and Washington DC.