Job Responsibilities : Social Work Patient Navigator (Remote Jobs Hiring Immediately)
Salary : 56,400 – 80,630 yearly
Company : AmerisourceBergen
Are you looking to make a difference in a patient’s life? At AmerisourceBergen, you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization, we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
As of August 24, 2021, AmerisourceBergen requires all U.S. team members to be fully vaccinated and show proof of completed vaccine status at time of hire. If you cannot receive the COVID-19 vaccine due to a disability/medical reason or sincerely held religious belief, you will be required to follow AmerisourceBergen’s policy and process to apply for an accommodation.
Available Shift Hours (set in EST, Monday-Friday)
11:00 am – 8:00 pm
Excellent written and verbal communication skills
Strong customer service experience, ideally working with both inbound and outbound calls
Social Work experience preferred
Under the general supervision of the Senior Operations Manager, the Patient Navigator is the single point of contact for non-clinical patient outreach and onboarding on the Patient Portal, including but not limited to conducting a light needs assessment and offering relevant services.
PRIMARY DUTIES AND RESPONSIBILITIES:
Conducts onboarding call to gather demographic information and assess needs.
Able to make decisions based on patient feedback and advises on appropriate resources available.
Offers continued patient outreach by scheduling follow up calls at a frequency determined by the patient.
Able to speak to client programs and make recommendations based on patient need.
Educates patient on local advocacy chapters, events and resources.
Acts as a liaison to facilitate 3rd party services such as nutrition, housing and transportation support.
Provides exceptional customer service; resolves any requests in a timely and accurate manner.
Effectively utilizes various means of communication, including but not limited to phone, fax, mail, and online methods.
Acts independently to determine appropriate recommendations of services available for patients.
Performs related duties and special projects as assigned.
What your background should look like
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:
Requires broad training in fields such as social work, nursing, counseling, psychology or similar vocations generally obtained through completion of a two year associate’s degree program, or equivalent combination of experience and education. High school diploma or GED minimally required.2 years directly related and progressively responsible experience preferred.
MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
Ability to communicate effectively both orally and in writing.
Strong interpersonal skills.
Ability to make quick decisions.
Strong analytical skills.
Strong organizational skills; attention to detail.
Ability to expertly use Microsoft Excel, Outlook and Word.
Has wide-ranging experience, uses professional concepts and company objectives to resolve complex issues in creative and effective ways.
What AmerisourceBergen offers
We offer competitive total rewards compensation. Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.
Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.
$56,400 – 80,630
*This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.
Affiliated Companies: Lash Group, LLC
Equal Employment Opportunity
AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.