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Job Responsibilities : Patient Service Representative

Salary : n

Company : Intermountain Healthcare

Location : Caldwell, ID US

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Job Description:

This position is responsible for billing follow-up and resolving issues that delay or prevent payment of the patient’s account within Intermountain’s policies and procedures.

Job Essentials

1. Uses available tools to complete timely and quality submission of bills and follows-up on patient accounts to ensure the prompt and accurate receipt of payments.
2. Uses appropriate follow-up methods and contacts in working with various payer types to ensure timely billing and claim resolution.
3. Performs account analysis for claim acceptance rejection or denials to ensure proper payments are received and ensures all account demographics including payer information is accurate and up to date.
4. Satisfies all Intermountain requirements regarding procedural operational and compliance training and updates.
5. Maintains expected productivity and quality standards including working all daily weekly and monthly reports timely and accurately.
6. Makes appropriate corrections to accounts during the collection cycle.
7. Communicates effectively and professionally with all internal and external entities. Provides courteous and professional service to all Intermountain patients affiliates providers administrators employees co-workers insurance representatives vendor representatives attorneys and other stake holders.

This position is a full time PSR float in Urgent Care.

Minimum Qualifications

Two years of customer service experience.
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Keyboarding experience.
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Demonstrated good interpersonal written and verbal communication skills.

Preferred Qualifications

Experience in professional office setting.
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Billing or collections experience.

Physical Requirements:

Interact with others requiring the employee to communicate information.

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Operate computers and other office equipment requiring the ability to move fingers and hands.

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See and read computer monitors and documents.

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Remain sitting or standing for long periods of time to perform work on a computer telephone or other equipment.


Caldwell Urgent Care

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Scheduled Weekly Hours:


The hourly range for this position is listed below. Actual hourly rate dependent upon experience.

$17.00 – $22.10

We care about your well-being – mind body and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy happy secure connected and engaged. Learn more about our comprehensive benefits package and our commitment to diversity equity and inclusion .

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