There’s never been a more exciting time to join United Airlines. We’re on a path towards becoming the best airline in the history of aviation. Our shared purpose – Connecting People Uniting the World – is about more than getting people from one place to another. It also means that as a global company that operates in hundreds of locations around the world with millions of customers and tens of thousands of employees we have a unique responsibility to uplift and provide opportunities in the places where we work live and fly and we can only do that with a truly diverse and inclusive workforce. And we’re growing – in the years ahead we’ll hire tens of thousands of people across every area of the airline. Our careers include a competitive benefits package aimed at keeping you happy healthy and well-traveled. From employee-run Business Resource Group communities to world-class benefits like parental leave 401k and privileges like space available travel United is truly a one-of-a-kind place to work. Are you ready to travel the world?
Why Inflight Services?
Our customers choose United because of our dedication to safety and passion for service. United’s Inflight Services team is made up of diverse driven individuals working together to Connect People and Unite the World. From operational leadership and crew planning to safety and service procedures our Inflight Services team provides the innovative approaches tools training and guidance needed for our flight attendants to deliver the best possible customer experience and aid in our mission to become the best airline in the history of aviation.
Key Responsibilities:
Inflight Services Training provides the following types of training to flight attendants: Continuing Qualification Aircraft Transition Requalification Customer Service and other types of training as needed. The Advanced Qualification Program Instructor/Evaluator position will facilitate various curricula to flight attendants ensuring student needs are supported. The position will deliver flight attendant training to meet United operational needs while ensuring compliance with federal regulations and company policies and standards.
Deliver AQP curricula training
Deliver IOTM curricula training
Perform duties of a flight attendant through active flying
Complete AQP Announced and Unannounced Line Check Evaluations
Complete Service Line Checks
Serve as onboard Safety and Service flight attendant mentor
Conduct safety-related training events at flight attendant bases
Conduct customer service curricula training
United values diverse experiences perspectives and we encourage everyone who meets the minimum qualifications to apply. While having the “desired” qualifications make for a stronger candidate we encourage applicants who may not feel they check ALL of those boxes! We are always looking for individuals who will bring something new to the table!
Qualifications
What’s needed to succeed (Minimum Qualifications):
High school diploma
Teaching experience
United Airlines flight attendant qualification (minimum 3 years active service and in good standing)
Strong working knowledge of LINK—eFAOM Inflight Policies and Procedures Manual (IPPM) Content Locker etc.
Excellent Crew Resource Management (CRM) and Emotional Intelligence (EI) skills
Excellent verbal and written communication skills
Able to work both independently and in a team environment
Commitment to Working Together Guidelines and treating each other with dignity and respect
Ability to complete instructor qualification training and ongoing qualification maintenance requirements
Must be legally authorized to work in the United States for any employer without sponsorship
Successful completion of interview required to meet job qualification
Reliable punctual attendance is an essential function of the position
What will help you propel from the pack (Preferred Qualifications):
Bachelor’s degree
Management experience
AQP qualified instructor/evaluator
Working knowledge of CFR Part 121 regulations Advanced Qualification Programs the Aircraft Operators Standard Security Program and United flight attendant responsibilities and procedures
Experience with public speaking to small and large groups
United Airlines is an equal opportunity employer. United Airlines recruits employs trains compensates and promotes regardless of race religion color national origin gender identity sexual orientation physical ability age veteran status and other protected status as required by applicable law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform crucial job functions. Please contact JobAccommodations@united.com to request accommodation.
