Job Responsibilities : Work at Home Customer Service Agent (Entry Level/Fully Remote)
Salary : 11 – $14 hourly
Company : HGS – Hinduja Global Solutions
Your Impact: As a Customer Service Representative, you’ll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people’s day! We’ll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You’ll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.
So, what does a day in life for a Customer Service Representative look like?
Communicate with customers through inbound calls, outbound calls and email channels
Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
Document customer needs, interactions and outcomes in the appropriate tool or system
Creating a “WOW” factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
Regular 1:1 coaching sessions with your supervisor to ensure you regularly meet key performance indicators
Why Choose Us?
HGS is a global leader in customer experience management. With more than 44,000 employees spread across 7 countries, our mission is to make our clients more competitive by providing exceptional experiences. Powered by a people first philosophy and experience serving over 900 of the world’s leading brands, HGS is the perfect place to build your future!
Plus, working with HGS comes with benefits like:
Starting pay of $11 – $14 hourly with overtime overtime opportunities
Best in class medical, dental, vision benefits
Employee assistance programs
Flexible Schedule Options
Career advancement in a fast growing organization
People focused environment where you’ll make lifetime connections and friendships
What we are looking for:
So what really makes a great Customer Service Representative? Think of yourself as a problem solver who will have the opportunity to make an amazing impact on people’s day! If you’re compassionate, energetic, bold and understand how one interaction can make a big difference, you’ll love this opportunity!
To be successful, you’ll need these qualities;
You’re at least 18 years of age
You have a High School Diploma or equivalent
We operate 7 days a week and have a variety of schedule options, but you have some flexibility as business needs may change
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
Demonstrate a caring, supportive and friendly nature in every interaction
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
You’re results oriented and comfortable providing customers with recommendations and solutions