Work from Home Customer Service Representative Remote No Degree

Job Responsibilities : Work from Home Customer Service Representative Remote No Degree

Salary : Competitive Salary

Company : BD

Customer Service Representative Remote (Entry Level)

Job Description Summary
We have an immediate need for Customer Service Representatives! This is a 100% remote, work from home position! Successful candidates will be eligible for a $1,000.00 sign-on bonus after completing 6 months of successful service.


Liberator Medical Supply™ (LMS,) purchased by Becton Dickinson & Company, has been serving urology and ostomy customers for more than two decades. LMS provides high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies and support with insurance paperwork and representation.


Job Description
We are the makers of possible

BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.


We believe that the human element, across our global teams, is what allows us to continually evolve. Join us and discover an environment in which you’ll be supported to learn, grow and become your best self. Become a maker of possible with us.


Key responsibilities will include:

Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
Process customer returns according to established department policies and procedures.
Work closely with the Medical Billing department to resolve disputed Billing charges
Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
Partner with Sales Representatives to meet or exceed customer service expectations.


To be successful in this role, you require:

Minimum 1 year medical industry or call center/customer service experience.
Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
Ability to solve practical problems and deal with a variety of variables.
Knowledge of Microsoft Office Applications
Ability to work some evening shifts, weekends, or overtime as needed


Education and experience required:

High School Diploma or general education degree (GED)

We offer a comprehensive benefits package to include:

Up to 12 company paid holidays
Medical, dental and vision insurance
401(k)
Tuition Reimbursement
Access to the BD Healthy Lives Program, Employee Assistance Programs, and additional support resources!


For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID-19. In some locations, testing for COVID-19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.

Click on Apply if this sounds like you!


Why Join Us?

A career at BD means being part of a team that values your opinions and contributions and that encourages you to bring your authentic self to work. It’s also a place where we help each other be great, we do what’s right, we hold each other accountable, and learn and improve every day.

You will learn and work alongside inspirational leaders and colleagues who are equally passionate and committed to fostering an inclusive, growth-centered, and rewarding culture. You will have the opportunity to help shape the trajectory of BD while leaving a legacy at the same time. And through the organization’s investment in BD University, you will continually level up your tech skills and expertise.


To find purpose in the possibilities, we need people who can see the bigger picture, who understand the human story that underpins everything we do. We welcome people with the imagination and drive to help us reinvent the future of health. At BD, you’ll discover a culture in which you can learn, grow and thrive. And find satisfaction in doing your part to make the world a better place.

To learn more about BD visit https://bd.com/careers


Becton, Dickinson and Company is an Equal Opportunity/Affirmative Action Employer. We do not unlawfully discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.

Primary Work Location
USA FL – Stuart Airport Road

Additional Locations

Work Shift

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