Work from Home IT Help Desk Specialist – Remote Jobs Hiring

Job Responsibilities : Work from Home IT Help Desk Specialist – Remote Jobs Hiring

Salary : 19 per hour + an additional $4.54

Company : Pearl Interactive Network

IT Help Desk Specialist – Remote – Future Opportunities

Pearl Interactive Network is seeking Full-Time Help Desk Specialists – Remote.

Bring your knowledge and technical skills in computer software and systems support to Pearl. The IT Help Desk Specialist will manage inbound calls in a fast-paced, high-energy environment and assist users by researching technical issues, exploring answers, and providing information and alternative solutions.

Why choose Pearl Interactive Network?

Join Our Team and embrace the winning Pearl Culture which promotes our employee’s desires and efforts to serve our consumers, clients, and community. Our values of customer satisfaction, teamwork, a family atmosphere, quality services, respect for each other, transparency, and innovation are what make Pearl, the employer of choice. As a woman-owned, HUBZone certified social enterprise, Pearl offers hiring priority to our Veterans, Military Spouses, and their families, as well as individuals with disabilities.

Pearl offers Competitive Compensation and Benefits to include:

Rate: $19 per hour + an additional $4.54 per hour toward Health and Wellness Benefits.
Medical, Dental, Vision, and Life Insurance
Paid time off, Paid holidays
401K eligibility

Ancillary benefits to support your lifestyle professionally, physically, and financially through our professional development and coaching program.
Operating Hours: Operators must be available to attend a PAID 2 weeks training session. Training is conducted M-F, approx 40 hrs. per week. 24/7/365 Operations. Full-time shifts are available.

Location(s): Bossier City, LA, Barbourville, KY or El Paso, TX

Technical/Equipment Requirements:

Broadband internet connection with a minimum upload speed of 20 Mbps and download speed of 5 Mbps. No Satellite Connections. Test your network at to verify before you apply.
Ethernet cable access. Wi-Fi-only connectivity, is prohibited.
Private and secure workspace within your home. Away from noise and distractions.
Computer equipment, monitor, and headset provided.

Job Duties:

Respond to incoming service calls and/or to self-service ticketing queues on behalf of our client to provide accurate and appropriate information.
Identify, evaluate, and prioritize end-user issues to ensure that inquiries are successfully resolved.
Utilize troubleshooting techniques to resolve hardware, software, and network issues.
Document incident status and solutions in incident database tools.

Diagnose, identify, isolate, and analyze problems utilizing historical database records.
Adhere to established levels of service.
Stick to established customer service and documentation standards within required time frames.
Adhere to contact center scheduling during hours of operation.
Perform clerical and/or administrative duties as assigned.

Job Requirements:

High School Diploma or equivalent, AA/AS, or equivalent in a related field of study preferred
1+ years of related experience
U.S. Citizenship required
Must be eligible to obtain public trust clearance
Availability to work any shift during hours of operation (24 hours a day, 7 days a week)
Home office or a quiet space to work and reliable high-speed internet access
el Paso residents within a 60-mile radius of the el Paso facility may be required to work onsite in the future.

Experience troubleshooting software and hardware issues (Windows and MAC O/S, internet systems, and networking)
Familiarity with contact center management database
Previous experience working with a ticketing system
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. Pearl management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.

Background Investigation, Credit Check, eQIP Suitability and Skills Assessments Required

Pearl Interactive Network, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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