Job Description
At Omnicare, we support our company’s purpose by delivering practical and innovative solutions to address the needs of continued care communities. This critically important role is responsible for developing and managing national and regional client relationships. Retain and expand existing business and are the key point of contact for driving customer satisfaction.
Your key job responsibilities include:
Retain 40%
• Build strong client relationships by consistently delivering client interactions that develop trust and show CVSH value
• Develop cadence of regular client meetings to establish strong connectivity with key partners. Attend client meetings as needed within LTC facilities.
• Create and deliver Quarterly Business Reviews to national client leadership to review business deliverables and evaluate new opportunities
• Ensure service level agreements and performance guarantees are being met by influencing internal partners to remove or reduce roadblocks
• Identify at-risk accounts and consult with internal partners to assist with development of action plans to address customer risks and opportunities
Service 40%
• Proactive managing the account and aligning with client priorities
• Assess client needs by partnering with corporate client leadership and present Omnicare & CVSH value proposition for new products and services to grow portfolio base
• Partner with Account Managers to ensure provision of services at the local/facility level
Growth 20%
• Partnering with internal associates on pricing
• Proactively review pricing to identify client education and upsell opportunities
• Grow current customer portfolios by obtaining additional buildings/sites not currently serviced by CVSH Omnicare via the renewal process
• Responsible for contract renewals of existing clients, including needs assessment, pricing strategy, negotiation, and contract presentation. Work closely with clients within the LTC facilities.
• Operate with strong business insight and industry knowledge, remaining conscious of industry trends
Pay Range
The typical pay range for this role is:
Minimum: 60,300
Maximum: 126,600
Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors, including location.
Required Qualifications
• 5+ years of related customer facing experience
• The ability to travel overnight at least 50%
• Valid drivers’ license and able to provide proof of insurance, if driving
• CRM proficiency, preferably Salesforce
Notwithstanding the language in the below COVID Requirements section that references exemption from the vaccine requirement for medical or religious reasons, successful candidates for this position must be fully vaccinated against COVID-19 prior to their start date. Certain health care facilities and other clientele will not allow unvaccinated colleagues to enter their premises, even with a reasonable accommodation that involves COVID-19 testing. Since some of the essential functions of this position must be performed within our clients’ facilities, no exemptions from the vaccination requirement will be allowed for this position.
COVID Requirements
COVID-19 Vaccination Requirement
CVS Health requires certain colleagues to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, religious belief, or other legally recognized reasons that prevents them from being vaccinated.
You are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status or apply for a reasonable accommodation within the first 10 days of your employment. Please note that in some states and roles, you may be required to provide proof of full vaccination or an approved reasonable accommodation before you can begin to actively work.
Preferred Qualifications
• 3+ years of direct account management experience
• Experience with portfolios representing $5m annually
• Healthcare industry experience
• Knowledge of pharmacy operations and processes
• Proficient in Microsoft Office to include Word, Excel and PowerPoint
• Excellent interpersonal skills and advanced verbal and written communication skills
• Ability to function independently, possess flexibility, and the ability to work effectively with internal and external principals both in person and remote work environments
• Demonstrate excellent time management skills by effectively balancing priorities to managing, planning, and meeting to ensure all deadlines are met
• Ability to build credible relationships with management teams and business partners
• Excellent collaboration skills and ability to influence others by offering solutions customized to each customer while ensuring the solutions delivered are of high quality and meet their expectations and needs
Education
Bachelors’ degree or related experience
Business Overview
At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.
